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Chargeback Policy

Last updated: October 26, 2026

At Styja, we are committed to providing a fair and transparent service. Because we sell digital goods and in-game services that are delivered instantly and cannot be "returned," we take chargebacks (payment disputes initiated through your bank or payment provider) very seriously.

This policy explains how we handle chargebacks.

1. Contact Us First

Before you file a chargeback with your bank, you must contact our support team first. Most issues can be resolved quickly (e.g., a delivery delay or a mistake in the order).

Contact: [Ваш Telegram] or [Ваша почта].

If you file a chargeback without contacting us, we will assume it is a fraudulent attempt to get free goods.

2. Reasons for Chargebacks and Our Resolution

  • Unauthorized Purchase: If you truly did not authorize a payment and your card was stolen, you will be refunded the full amount (provided the payment was not authenticated via 3D Secure/OTP).
  • Non-Receipt of Goods: If you claim you did not receive your order, we will investigate. We keep logs of all deliveries (including screenshots of in-game mail, chat logs, or gift code confirmations). If we can prove the item was delivered to the account details you provided, the chargeback will be disputed.
  • Incorrect Item/Service: If you received the wrong item, contact us within 24 hours of delivery. We will either fix the issue or issue a refund for the incorrect item. After 24 hours, all orders are considered accepted and final.
  • Duplicate Charge: If you were accidentally charged twice for the same order, contact us immediately. We will refund the duplicate amount in full.

3. Our Stance on Fraudulent Chargebacks

If you file a chargeback after receiving your goods, we will fight it. We will provide your bank/payment processor with:

  • Proof of delivery (screenshots, logs, transaction IDs).
  • Records of our communication with you.
  • Your IP address and order details.

If we win the dispute, your account will be permanently banned from Styja, and we may report you to fraud prevention databases.

4. Refund Processing

If a refund is approved by us (e.g., we cannot deliver the item), it will be processed back to your original payment method within 24 to 48 hours. Please note that your bank may take additional time (3-5 business days) to reflect the funds in your account.

5. Game Account Bans (RMT Risk)

We do not issue refunds if your game account is banned by the game developer. By purchasing from us, you acknowledge that Real Money Trading (RMT) carries a risk of account restrictions, and you accept this risk. (See our Terms of Service).

6. How to Contact Us

If you have any questions or want to resolve an issue before filing a chargeback, please reach out:

  • Telegram: [Ваш ник]
  • Email: [Ваша почта]